How do YOU service your customers? When asked to quote to supply from a fixed minimum specification do you quote for items that may be in your current stock? Do you offer goods that nearly but not quite come up to the specified level of quality and performance? Do you offer other items based on your assumption the items requested are 'too expensive' so downgrade the clients specifications hoping a lower price will fool the customer into making a purchase? Do you take more than 24 hours to output the quotation?
If you answered yes or maybe to any of these questions, I suggest you close your business.